Refund policy

Our original and vintage items are reclaimed from industrial and public setting.  Due to the nature of their original life wear and tear creating individual character should be expected.

We have tried our upmost to offer a true reflection of the product you will receive.

If you do need to return an item this must be completed within 14 days from the date you receive it.

We do not accept returns from international or business customers.

All of our items are insured for delivery.  If your item has been damaged during delivery, please contact us immediately.  We will require photographs of the packaging and item as evidence to enable us to notify the shipping company and start the claims procedure.  We will then arrange a replacement item, credit or refund if it is a one-off item.

Refunds will not be granted where the makers label/identifying marks have been removed or where an item has been damaged by trying to alter or customise the item.

If you do need to return an item please email us at info@industrialglow.co.uk and we will send you a returns form which must be completed and included with the item.

To be eligible for a refund your item must arrive with us in the same condition it left.

All new stock items must be unused and in their original packaging.

We advise you to use a reputable courier and insure your item as we cannot accept responsibility if your item is damaged on the way back to us or does not arrive.  You will be responsible for the cost of postage and insurance.

 

Once we have received your returned item, we will inspect it and email you to notify you we have received it and if your refund request has been approved or rejected.

If the refund is approved, it will be processed using your original payment method within 10 days.

Please note the refund will be for the cost of the item only.  Postage and packaging costs are non-refundable.